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“An in-depth examination of the ‘psychology of citizenship’. Shapiro addresses a subject that has vast implications for individuals and organizational leaders… He methodically analyzes human connections in the broadest sense of the word …[and] explores the complex psychological dynamics of individuals, families, groups, and organizations in lucid writing free of medical and scientific jargon. Throughout, Shapiro cites pertinent examples and includes anecdotes, each of which aptly illustrates a key point. These stories, whether they are about individuals in families, patients in hospitals, or employees in companies, all serve to enrich the theories presented. An observant, discerning work on understanding and improving organizations.”